Super.com saves 1,500+ hours monthly and onboards employees 20% faster with Glean

<span class="body-weight-bold-new">The challenge:</span> Super.com’s rapid growth led to a fragmented knowledge base, making it difficult for employees to find critical information quickly.

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17x

ROI from time saved with Glean

Industry
Financial services
Headquarters
San Francisco, CA

The challenge

As Super.com grew, knowledge became scattered across multiple platforms, making it harder for employees to find the information they needed. Early on, meetings were the primary way to share knowledge, but as the company scaled, this became inefficient. To promote transparency and efficiency, Super.com introduced a written culture — encouraging employees to document information rather than rely on meetings.

But this shift introduced a new challenge: employees now had to search across various tools to find what they needed, leading to wasted time and duplicated efforts.

The solution

Super.com turned to Glean to make knowledge easier to find. Glean connected with all of Super.com’s existing tools, creating a centralized knowledge hub where employees could quickly locate critical information.

By using Glean’s AI-powered search, employees spent less time hunting for answers and more time on high-impact work. On average, employees found information 20 minutes faster per day, saving more than 1,500 hours monthly. New hires also got up to speed faster, with 20% shorter onboarding times thanks to Glean’s Org Chart, which helped them understand team structures and projects from day one.

Building a culture of self-service knowledge retrieval

Super.com’s leadership reinforced a culture of self-service knowledge retrieval, encouraging employees to “Glean it” whenever they had a question. By making Glean the go-to tool for finding information, they:

  • Improved transparency across teams
  • Enabled faster, more informed decision-making
  • Increased efficiency across all departments

Super.com is now exploring Glean’s AI-powered capabilities, including Glean Chat and AI-generated answers, to further enhance knowledge discovery and productivity.

About Super.com

Super.com is the all-in-one savings super app for everyday Americans looking to save money, access credit, and experience more of what life offers. Super.com is home to the SuperCash card that offers cashback and the opportunity for credit building. The Super.com App also provides deals and savings across categories such as travel and shopping. Trusted by over 5 million customers worldwide, Super.com has helped its customers save over $150M to date.

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Booking.com scales AI to 14,000 employees—and redefines work—with Glean

Booking.com scales AI to 14,000 employees—and redefines work—with Glean

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Overview

Connecting millions to the world—and employees to smarter work

Booking.com is a leading digital travel company that makes it easier for everyone to experience the world by connecting millions of travelers to memorable experiences, transportation options, & places to stay.
Partnering with hotels, places, and airlines, Booking.com enables properties worldwide to reach a global audience and grow their businesses.
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Before Glean

The search that finally worked

Before Glean, Booking.com juggled numerous workplace applications and dealt with inefficient information access—resulting in stale data, inefficient collaboration, and reduced productivity.
They needed a scalable search and AI solution that helped them solve these problems while adhering to strict security and GDPR requirements. They tried several other search solutions, but none did the trick.
That’s why they chose Glean.
With Glean

Where AI meets work—helping every team move faster

Faster content, higher impact

Booking.com creates promotional videos for its many partners, but the volume of videos they needed resulted in backlogs and delays. They used Glean to accelerate the video script creation process without losing the content and context.
Glean’s AI and search platform helped them keep up with the pace of business, critical revenue events, and production deadlines—reducing creation time per video from 8 to 2 weeks, while increasing output from 2 to 5 videos per month.

Answers in an instant

IT technicians at Booking.com used to spend up to 10 minutes per ticket finding the right information to answer them.
By enabling technicians to query their needs in natural language and find answers instantly, resolving tickets with Glean now takes little to no time.

AI that works—company-wide

Booking.com knew that it wanted to integrate AI further into its strategy and workflows. Glean provided the perfect gateway. Quick to set up and easy to use, Glean became the first AI platform adopted company-wide at Booking.com.
Employees were introduced to task automation, prompt creation, and agent customization—all through natural language, making early AI literacy practical and accessible.
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...The faster we can get our culture comfortable with AI... the better we can position ourselves for the future.”
Future

What’s next for Booking.com

For a customer-focused organization like Booking.com, customer feedback and research are critical for success. That’s why they created the Research Craft Insights Bot through Glean to provide teams with fast, curated access to customer insights. In the future,
Booking.com plans to expand this agent’s capabilities to perform additional capabilities like indexing over 500,000 open survey responses received every month—consolidating insights across multiple sources, and making it all accessible through a personalized, powerful, and scalable tool.
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Booking.com Testimonial
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