The Conference for Putting AI to Work- at Work.

The Glean:GO morning keynote brings together industry leaders and innovative partners to explore the collaborative power of enterprise AI. This flagship session unveils exciting new developments in Glean's agents product, showcasing groundbreaking capabilities designed to transform workplace productivity. Featuring strategic discussions with key technology allies, the keynote demonstrates how interconnected intelligence systems are reshaping business operations across industries.

Attendees will gain insights into emerging AI security and governance developments, agent interoperability, and the partnerships that are defining the future of workplace AI. This forward-looking keynote sets the foundation for understanding how organizations can leverage Glean Agents to build comprehensive intelligence frameworks that drive measurable business outcomes.

Join us for an exclusive, candid conversation with Glean's visionary founders as they share their perspective on the evolution of enterprise AI and what's next for organizations looking to implement truly transformative solutions. You'll hear firsthand about the challenges and breakthroughs that shaped Glean's approach to making AI practical for real-world business applications. Arvind, Vish and Tony will discuss emerging trends, reveal insights behind Glean's product roadmap, and address the most pressing questions facing organizations on their AI journey. They'll explore both the technical and human aspects of successful AI adoption, sharing stories from the frontlines of implementation across various industries. Whether you're just beginning to explore AI capabilities or looking to scale existing solutions, this rare opportunity to engage directly with Glean's leadership will provide valuable insights to inform your strategy. Come prepared with your questions and leave with a clearer vision of how AI can meaningfully transform work in your organization.

Rapid, accurate responses to constintuent requests are key to driving high customer satisfaction. But with tight budgets and complex operational environments, many public sector organizations struggle to keep up with the twin challenges of increased customer service demands and highly constrained budgets. In this session, you'll discover how Covered Calfornia is leading the public sector in the deployment of AI to deliver improved customer experiences, and increased employee efficiency. Whether you're supporting external customers or internal employees, this session provides a blueprint for transforming a customer-focused organization through practical AI implementation.

Welcome to the Glean Explore Lab for new users! In this session, you will learn about Glean's Work AI platform and how it can power your work. Try hands-on modules for Glean Assistant, Search, and Agents and learn from the experts who build Glean.

The lab will cover:
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Using Glean Search: Learn how to effectively use Glean's powerful search capabilities to find organizational knowledge efficiently.
Start a conversation and complete work with Glean Assistant: Understand how Glean Assistant retrieves relevant information from company documents and enables you to complete work in a single surface.
Intro to Glean Agents: Explore agents and how they automate personal and business work.

AI is evolving towards autonomous decisionmaking in enterprise settings- a major leap in capability. But what makes this possible? In this talk, we’ll unpack the anatomy of agent systems, exploring advanced reasoning, tool orchestration, and evaluation.

We’ll dive into key design challenges, such as how to evaluate dynamic agents that can take multiple paths, optimize for deterministic outputs, and enable cross-agent platform collaboration.

Agents go beyond the capabilities of LLMs alone, they’re grounded in relevant enterprise context, given the suite of enterprise tools to execute against, and instructed on how to constantly learn and self correct. If you’re the type who likes to understand how things work before you put them into practice, this talk is for you.

No two businesses are exactly alike, and neither are their processes. Hear from Glean experts and customers about the best practices for creating agents that fit your business, including how to adapt Glean's new agent templates to solve key problems.

Welcome to the Glean Explore Lab for advanced users! In this session, you will learn how to build and run agents that improve both personal work and business processes through advanced AI capabilities.

The lab will cover:
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Building Glean Agents: Step-by-step guide on creating agents and automated reasoning tasks.
Customizing and managing agents: Learn how to customize agents for specific departmental needs and manage them effectively.
Advanced query handling: Explore sophisticated query techniques to enhance information retrieval and workflow automation.
Example use cases: Review real-world examples of Glean agents in action across various industries.

Sales teams face the conflicting priorities of reaching many prospects and the need to focus on individual customer relationships. The constant challenge of keeping up with the latest product knowledge, growing sales skills, and working across siloed sales tools only exacerbates the issue. Successful sales teams are increasingly relying on AI agents to help combat these issues and to deliver exceptional sales experiences to customers and prospects.  Attendees to this session will learn how real sales teams use AI to qualify leads, generate personalized outreach, automate competitive intelligence, and streamline the sales cycle. This session is for Sales Operations leaders and forward-looking sales professionals who want to accelerate sales productivity with AI that delivers measurable results.

Welcome to the Glean Explore Labs for admins! In this session, you will learn to manage Glean's Work AI platform, help users interact with the Glean Assistant, and use Glean Agents to enhance productivity across various departments.

The lab will cover:

Using Glean Assistant for personal productivity: Understand how Glean Assistant is used to plan for the day, stay up to date on projects and initiatives, prepare for meetings, and quantify your impact at work.

Automating departmental work with Glean Agents: Navigate through the Glean Agents library, finding the top agents that can be used for every department. Learn how to edit agents based on the knowledge source, desired outcomes, and more. Schedule agents to get teams in the habit of using them on a regular basis.

Managing Glean across the enterprise: Tips and tricks for setting up and managing Glean connectors, cultivating champions across the organization, and announcing new Glean features internally.

Prerequisites
Admin access to Glean

AI has reshaped the enterprise attack surface, introducing new risks like data poisoning, prompt injection attacks, and data leakage. While these challenges exist, enterprise AI vendors have rapidly responded with mitigation strategies. Now, with AI agents moving toward autonomous decision-making, organizations face a new inflection point—one that requires an additional layer of guardrails to ensure secure adoption.

If you’re still on the sidelines of AI or navigating how to implement it securely, this session is for you. We’ll cover how to lay the groundwork for AI agents—from establishing governance committees and defining acceptable use policies to setting practical agent guardrails. Beyond policy setting, we’ll show you how to put governance into practice with Glean’s active data and AI governance framework. You’ll leave with a clear, actionable blueprint for securing AI in the enterprise.

In this experience-driven session, join a panel of Glean administrators who have successfully transformed their organization from AI-resistant to AI-empowered. You'll hear the unfiltered story of their company's adoption journey—complete with the initial roadblocks, pivotal breakthroughs, and proven tactics that ultimately led to enthusiastic usage across departments. They will share their practical change management playbook, including training approaches and metrics that effectively showcased value to different stakeholder groups. Learn how they identified and nurtured internal champions, addressed security and privacy concerns head-on, and created engagement programs that turned skeptics into power users. This session goes beyond theory to provide real-world examples of what worked (and what didn't) in cultivating a culture where AI is embraced as an essential productivity tool rather than a threatening disruption. Perfect for Glean administrators, IT leaders, and anyone responsible for driving technology adoption who wants actionable strategies they can implement immediately after the conference.

Welcome to the Glean Explore Lab for advanced users! In this session, you will learn how to build and run agents that improve both personal work and business processes through advanced AI capabilities.

The lab will cover:

Building Glean Agents: Step-by-step guide on creating agents and automated reasoning tasks.
Customizing and managing agents: Learn how to customize agents for specific departmental needs and manage them effectively.
‍
Advanced query handling: Explore sophisticated query techniques to enhance information retrieval and workflow automation.
‍
Example use cases: Review real-world examples of Glean agents in action across various industries.

With rapidly increasing workloads and highly constrained budgets, customer support teams often struggle to deliver an exceptional support experience. Discover how real support teams leverage AI to increase customer satisfaction – solving support queries faster, improving response accuracy, and, in many cases, deflecting support requests altogether. Learn how Glean's AI agents, integrated with Zendesk, ServiceNow, Service Cloud, and Jira can help automate ticket categorization and prioritization, update your knowledge base in real-time, and streamline workflows for enhanced productivity at scale.

Developer productivity is on every roadmap – 90 % of engineering leaders rank it a top focus this year – but the headaches persist: slow onboarding, context-hunting, incident toil, and the hype-vs-help reality of AI coding tools. In this open forum, engineering leaders from LinkedIn, Snowflake, GitHub Next, and Glean will share their experiences and compare what’s actually working (and what isn’t) across four key aspects of software engineering:
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– Ramp-up time for new engineers
– Knowledge silos & context switching
– Production support load
– The true impact of AI-assisted development.
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Expect candid discussion, live questions, and practical take-aways you can use with your own team – no silver-bullet claims, just shared experience and lessons you can act on.

Welcome to the Glean Explore Lab for new users! In this session, you will learn about Glean's Work AI platform and how it can power your work. Try hands-on modules for Glean Assistant, Search, and Agents and learn from the experts who build Glean.

The lab will cover:

Using Glean Search: Learn how to effectively use Glean's powerful search capabilities to find organizational knowledge efficiently.

Start a conversation and complete work with Glean Assistant: Understand how Glean Assistant retrieves relevant information from company documents and enables you to complete work in a single surface.

Intro to Glean Agents: Explore agents and how they automate personal and business work.

Transform data analysis with Glean's natural language interfaces. In this session, discover how teams across various departments, such as marketing, sales, product, and customer support, bridge structured databases with unstructured content using Glean - enabling more informed decision-making without the need for technical expertise. Learn how to transform complex queries into simple conversations, generate visualizations on demand, and connect metrics with context for deeper insights. We'll also hear from a customer on how they leverage Glean to reduce time-to-insight from days to minutes, uncovering patterns that would remain hidden in siloed systems.

Banking, Financial Services, and Insurance (BFSI) firms are among the first companies to deploy AI agents at scale to improve customer experiences, grow employee expertise, and improve security and compliance postures. Join industry experts with practical experience deploying agents to discuss the latest research and insights into how financial organizations are using AI across departments and divisions. Attendees will not only hear practical advice about how AI can deliver tangible value, but also see how quickly an agent can be built and deployed to deliver better customer and employee experiences.

Welcome to the Glean Hands-On Lab for developers! In this session, you’ll get hands-on with Glean’s APIs and learn how to integrate Glean with third-party agent frameworks. We’ll walk through:

Getting started with Glean's developer platform: Setting up and making your first API call
Working with the Glean Python SDK: Implement basic search functionality using the Glean Python SDK
Using the Agent API with LangGraph: Use Glean Search, Assistant, and Agents as part of other open source frameworks like LangGraph.

Prerequisites:

Basic understanding of REST APIs and API tokens
Experience developing with Python and GitHub
Experience using third-party Python libraries on PyPi
Experience making API calls with bash and Python

The Glean:GO afternoon keynote presents an executive lens on AI implementation through a series of engaging panels with technology leaders. This session follows the journeys of pioneering CIOs as they share their playbooks for AI adoption, governance frameworks, and organizational transformation strategies. Featuring insights from industry titans like Carl Eschenbach (CEO, Workday), Francis deSouza (COO, Google Cloud), Eric Yuan (CEO, Zoom), and many more IT leaders, who have successfully navigated the challenges of AI integration, the discussion covers everything from building centers of excellence to measuring ROI and creating cohesive technology stacks.
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Attendees will leave with practical wisdom from leaders who are actively shaping how AI and human talent collaborate to drive business innovation and competitive advantage in their organizations.